WHAT WE OFFER:
Service Desk
Providing seamless experience to address IT issues quickly through a variety of support capabilities with a modern, digital-first service desk. Our Service desks are providing digital-first support experience to efficiently resolve issues and help employees work without disruption.
SOP/Template/FAQs based support.
Catch & Dispatch
Remote desktop resolution
L1 Application support services
Site Support
Enjoy face-to-face, personalized support with technical experts. We provide services onsite and across virtual and mobile channels, including depot services, self-service IT kiosks and IT vending machines.
Experience Management
Transform and optimize the employee experience through real-time employee insights and intelligence to drive continuous improvement.
Support Services empower employees with a consumer-like, personalized experience to resolve issues quickly and get more work done. Employees can select the IT support option best suited to their needs, using digital support tools that are underpinned by automation and analytics to reduce manual processes. This turns support services into an important driver that fuels business growth, rather than a high-priced cost center.